Medex Assistant

If you forgot your password, you can log in by clicking the Forgot Password tab on the login screen and following the steps that we send to your registered e-mail address.

Yes! To change the delivery address and recipient name of your order, you need to contact our customer care service.

You can cancel your order by following these simple steps. Select My Account>My Orders>Details>Cancel. However, these specified steps to cancel an order must be followed before the order is shipped.

If you want to cancel an order that has already been shipped please contact our customer care service.

You can register by clicking on My Account>Register. After following these steps, you can create a user account by entering and setting an email and a password. You can also register using your Google or Facebook account.

While becoming a member, you should keep in mind that the e-mail address that you use while registering or signing up is error-free and up-to-date and that your password is strong.

The shipping cost is determined by the size and weight of your order. You can view the shipping costs by visiting the Product Detail page.

To place an order, you have to create a user account.

You can request a return by following these steps. Click on My Account>My Orders>Details>Request Return. If your request complies with the Return Policy, the return process will be initiated.

At the checkout stage, you will be required to log in with your card information. While doing so, you can easily register your credit card by checking the Remember My Card box for easy payment.

During the checkout stage, you can add your discount coupon/code to your account by following these simple steps. Click on See Coupons > Add or My Account > Discount Coupons > Add New Coupons.